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For any information call us on 0844 879 3576
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FAQ
FAQ
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Shipping and Handling
Shipping and Handling
If everything is in stock we aim to dispatch orders by the next working day. During particularly busy times this is not always possible but we do our best! If we are out of stock of an item we will contact you to let you know. We normally hold the order until we can despatch it complete
If you need your order for a particular date please add a message in the Order Instructions/Comments box when you get to the check out. If there are any problems a member of our admin team will contact you either by phone or email. Please note if you have selected the Standard Delivery option, we can not guarantee your order will arrive by the date selected, but should arrive between the 3-5 working day time frame.
We currently send UK parcels out with either Royal Mail - First Class, Recorded Delivery or Special Delivery or with our courier, Tuffnells. You will receive an email to let you know your item has been dispatched. Apart from first class mail, all other delivery options require a signature so please provide an address (preferably a business) where there is someone available to sign for the parcel.
If the carrier is unable to deliver and leaves a card it is the recipient's responsibility to contact the delivery company to arrange redelivery or to collect the parcel from the depot.
If you have not received your order two working days before your event please telephone us during office hours (Monday to Friday 9.00am to 5.00pm) or email us using our Contact Form.
We currently offer the following shipping options.
Mainland UK
Returns
We want you to be happy with everything you buy from us, if you are not completely satisfied please return within 7 days of receipt for a full refund of the purchase price. The cost to return the item falls with you unless the item is faulty. Any item found to be faulty due to manufacturers defects will be replaced upon return of the original.
Personalised items can only be returned if the goods are faulty.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select th'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
By placing your order with Kelly' Eye, you are agreeing to us sending you promotional emails which include any special offer campaign which we may run. These are low volume newsletters and you may opt out of these emails by following the instructions at the footer of each email
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select th'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
By placing your order with Kelly' Eye, you are agreeing to us sending you promotional emails which include any special offer campaign which we may run. These are low volume newsletters and you may opt out of these emails by following the instructions at the footer of each email